Customer care
Contact & Support
Secure ways to get technical, billing, cancellation, privacy, abuse, and legal help.
Effective and last updated: August 11, 2026
Existing customers
Sign in and open a private ticket through Dashboard → Support. Choose the affected service and include timestamps, error messages, and the steps that led to the problem.
Everyone else
Use the protected form below for sales, billing, cancellation, privacy, abuse, or legal questions. For account requests, enter the address associated with the account so we can verify it safely.
Help us respond safely
Include your account email, order or service identifier, affected domain, relevant timestamps, and a concise description. Never send passwords, private keys, API secrets, full payment-card numbers, or card security codes. We may ask you to use the private Dashboard for sensitive service details or attachments.
Urgent issues
Mark a private support ticket “Urgent” only when a live service is unavailable or account access is blocked. For a suspected compromise, immediately secure any account or device you still control, preserve relevant logs, and contact us. Response and resolution times vary by severity, information available, provider dependencies, and the service purchased; no guaranteed response time applies unless stated in a separate written agreement.
Billing and cancellation
Manage future renewal through Dashboard → Billing Plans. If you cannot access the Dashboard, use the protected form below and provide the account address. Report suspected billing errors promptly, preferably within 30 days. See the Refund, Cancellation & Service Delivery Policy.
Legal and privacy requests
Identify the type of request and the account or information involved. We may verify identity and authority before disclosing or changing protected information. Review the Privacy Policy and Legal Center for more information.
Public contact form
Use this form if you cannot sign in or do not yet have an account. Your message is delivered privately; the receiving address is not published. Submitting a request is subject to our Privacy Policy. Please do not include passwords, private keys, authentication codes, or complete payment-card details.