Terms of Service

Effective and last updated: August 11, 2026

1. Who we are and what these Terms cover

Top-Notch Hosting Services LLC, doing business as Top-Notch Hosting (“Top-Notch Hosting,” “we,” “us,” or “our”), is the legal service provider and contracting party. We provide managed website hosting, website-building services, professional email services, related software, and customer support through top-notch.host. These Terms apply to the website, customer dashboard, checkout, and every service purchased from us.

Our Privacy Policy, Refund, Cancellation & Service Delivery Policy, Acceptable Use Policy, Cookie Policy, and Data, Backup & Recovery Policy are incorporated into these Terms.

2. Eligibility and accounts

You must be at least 18 years old and legally able to enter a contract. You must provide accurate account, billing, domain, and service information; keep it current; protect your login credentials and recovery methods; and promptly tell us about suspected unauthorized use. You are responsible for activity performed through your account unless caused by our breach of a duty imposed by law.

3. Services and customer responsibilities

The features, resources, price, and billing interval for a service are those shown on its product page and at checkout when you order. You are responsible for choosing an appropriate plan, controlling authorized users, maintaining accurate domain and DNS settings, securing devices and third-party credentials, keeping software or content under your control lawful and current, and responding to operational or abuse notices.

Some services depend on third parties, including internet, domain, DNS, certificate, cloud-infrastructure, payment, and email-network providers. Their availability, rules, and changes may affect a service. Unless we expressly agree in writing, no service includes a guaranteed service level, uninterrupted availability, permanent retention, or a guaranteed recovery time.

4. Orders, payment, and automatic renewal

Prices are displayed in U.S. dollars unless stated otherwise. Applicable taxes may be added. By submitting an order, you authorize our payment processor, Stripe, and any enabled payment-method provider to process the amount shown. We do not store complete payment-card numbers.

Recurring services renew automatically at the price and schedule shown at checkout until canceled. You authorize us to store a payment method through Stripe and charge it for the initial order, renewals, approved upgrades, applicable taxes, and other amounts you knowingly authorize. We may retry a failed payment and may suspend or restrict a service after notice if payment remains overdue.

We may change future renewal prices with reasonable advance notice. A price change applies no earlier than the next renewal after the stated notice period. Continuing the service after that date accepts the new price; you may cancel future renewal before it takes effect.

5. Delivery, cancellation, and refunds

Our services are digital. Provisioning may begin as soon as payment is approved. Order confirmation and service status are delivered through email and the customer Dashboard; some launches also require you to complete domain, DNS, identity, or configuration steps. The complete delivery, cancellation, and refund rules are in our Refund, Cancellation & Service Delivery Policy.

You may cancel a recurring plan in Dashboard → Billing Plans. Unless law or an order-specific term requires otherwise, cancellation stops future renewal and takes effect at the end of the current paid period. It does not automatically refund amounts already paid.

6. Customer content and intellectual property

You retain ownership of content you submit, host, send, or publish. You give us and our service providers a limited, non-exclusive right to host, copy, transmit, process, and technically modify that content only as needed to provide, secure, support, and improve the contracted service or comply with law. You represent that you have the rights needed for your content and that it complies with our Acceptable Use Policy.

Our site, service software, branding, documentation, and original materials remain owned by us or our licensors. A subscription gives you only the limited right to use the service during the paid term. It does not transfer ownership of our platform or licensed third-party components.

7. Data, backups, and deletion

We may create snapshots, replicas, or backups for maintenance, security, disaster recovery, or operational convenience. Those copies are not promised to be continuous, complete, current, recoverable, customer-accessible, or retained for any particular period. They may fail, be overwritten, be unavailable, or not include externally managed systems. You must regularly export your data, store at least one backup outside our service, and test that your backups can be restored.

Before a cancellation, expiration, migration, or termination becomes effective, you must export the data you want to keep. We do not guarantee any post-termination retention or recovery. Data may be deleted or rendered inaccessible after service ends, and operational backup copies may remain until their normal rotation or legal-retention period expires. See the Data, Backup & Recovery Policy.

8. Security

We use reasonable administrative, technical, and organizational safeguards, but no system is perfectly secure. You must use strong unique passwords, multi-factor authentication where available, secure administrator accounts, install updates for software under your control, and notify us promptly of suspected compromise. Do not send passwords, API keys, full payment-card details, or other authentication secrets through ordinary support messages.

9. Suspension and termination

We may suspend, limit, or terminate a service when reasonably necessary to address nonpayment, security risk, unlawful or abusive activity, material breach, harm to another customer or network, a provider or legal requirement, or an emergency. When practical, we will provide notice and a chance to cure. Immediate action may be taken when delay could cause harm or violate law.

You may stop using the service at any time, but account abandonment does not cancel an active subscription. Use Dashboard → Billing Plans or contact support for cancellation.

10. Disclaimer of warranties

To the fullest extent permitted by law, the site and services are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that a service will be uninterrupted, error-free, secure, compatible with every system, or that all data will be preserved or recoverable. Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

11. Limitation of liability

To the fullest extent permitted by law, Top-Notch Hosting Services LLC and its owners, personnel, affiliates, suppliers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; loss or corruption of data; lost profits, revenue, goodwill, customers, or business opportunities; business interruption; or the cost of substitute services, even if advised that such loss was possible.

To the fullest extent permitted by law, our total aggregate liability arising from or relating to an affected service or these Terms will not exceed the amount you paid us for that affected service during the 12 months immediately before the event giving rise to the claim. These limits apply regardless of the legal theory and even if a remedy fails of its essential purpose. They do not apply to liability that cannot legally be limited, including liability for our fraud, willful misconduct, or gross negligence where applicable.

12. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless Top-Notch Hosting Services LLC and its owners, personnel, affiliates, suppliers, and licensors from third-party claims, damages, judgments, costs, and reasonable legal fees arising from your content, your violation of law or these Terms, your infringement of another person’s rights, or misuse of the service by you or someone you authorize. This does not require you to indemnify us for our own fraud, willful misconduct, or gross negligence.

13. Changes and service modifications

We may change a service or these Terms to improve operations, address security or legal requirements, reflect provider changes, or add features. Material changes will be posted with a new effective date and, when required, notified through email or the Dashboard. Changes do not retroactively reduce rights already accrued. If you do not agree to a material future change, you must cancel before it takes effect.

14. Governing law and disputes

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law principles, except where mandatory consumer law requires otherwise. Before filing a claim, each party agrees to give the other written notice and a reasonable opportunity to resolve the dispute informally. Subject to any right to bring an eligible claim in small-claims court and any mandatory venue rule, exclusive jurisdiction and venue will lie in the state or federal courts serving St. Louis County, Missouri.

15. General terms

We are not liable for delay or failure caused by events beyond our reasonable control. You may not assign these Terms without our written consent; we may assign them as part of a merger, reorganization, financing, asset transfer, or sale of the business. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder stays effective. Failure to enforce a provision is not a waiver. These Terms and incorporated policies are the complete agreement about the service unless a signed written agreement says otherwise.

16. Contact

Use Contact & Support for billing disputes, cancellation help, privacy requests, abuse reports, and legal notices. Existing customers can open a private ticket through Dashboard → Support.