Set Up Enhanced Email with ActiveSync

Top-Notch Mail Enhanced Guide

Set up push email with ActiveSync

ActiveSync keeps Enhanced mailbox email, calendars, contacts, and notes synchronized across supported phones, tablets, and applications.

1

Confirm the account and DNS

  • Confirm the mailbox type is Enhanced and the mailbox is Active in Email Services.
  • Test the mailbox password with the Webmail button.
  • For the easiest setup, add the autodiscover DNS record described in the main Email Setup Guide.
Open Email Services
2

Add an Exchange or ActiveSync account

  1. Open the device Settings app and find Mail, Accounts, Passwords & accounts, or a similarly named section.
  2. Choose Add Account.
  3. Choose Exchange, Microsoft Exchange, Corporate, or ActiveSync. The exact label varies by device.
  4. Enter your full address such as [email protected] and the mailbox password.
  5. Try Sign In first. Correct autodiscover DNS often completes the server settings automatically.
3

Use manual settings if prompted

Email / Username [email protected]
Password Your mailbox password
Server yourdomain--com.w.emailarray.com
Domain Leave blank unless the device requires a value
Use SSL On
Server formula: replace every dot in yourdomain.com with two dashes, then add .w.emailarray.com. Result: yourdomain--com.w.emailarray.com.
4

Choose synchronization options and test

  1. Enable the items you want synchronized: Mail, Contacts, Calendars, and Notes where supported.
  2. Save the account and allow the first synchronization to finish.
  3. Send and receive a test message.
  4. Create a temporary contact and calendar event, then confirm each appears on another connected device.

Changes made on one connected device should propagate to the others after synchronization.

Device notes and troubleshooting

  • iPhone and iPad: choose Microsoft Exchange. If automatic sign-in fails, use Configure Manually.
  • Android: choose Exchange or Corporate. Some versions ask permission to enforce account security policies; review the prompt before approving it.
  • Repeated password prompt: verify the mailbox in webmail, use the full email address as username, and recheck the double-dash server name.
  • No calendar or contacts: confirm the mailbox is Enhanced and those synchronization switches are enabled on the device.