Set up your mailbox with IMAP
Use these secure settings with Outlook, Apple Mail, Thunderbird, Android mail apps, iPhone, iPad, and other standards-based email clients.
1
Confirm the mailbox works
Open Email Services, confirm the domain and mailbox are Active, then use the Webmail button to verify the password before configuring an app.
Open Email Services2
Add an IMAP account
- Open your mail application’s account settings and choose Add Account.
- Choose Other, Mail Account, or IMAP. Do not choose POP.
- Enter your display name, full address such as [email protected], and mailbox password.
- If automatic discovery succeeds, confirm the app selected IMAP and secure connections. Otherwise choose Manual setup.
IMAP keeps mail and folders synchronized across devices. Messages remain on the server unless you intentionally delete them.
3
Enter incoming IMAP settings
| Server / Hostname | imap.emailarray.com |
|---|---|
| Port | 993 |
| Connection security | SSL/TLS |
| Authentication | Normal password / Password |
| Username | [email protected] |
4
Enter outgoing SMTP settings
| Server / Hostname | smtp.emailarray.com |
|---|---|
| Port | 465 |
| Connection security | SSL/TLS |
| Authentication required | Yes |
| Username | [email protected] |
Outgoing mail will fail if SMTP authentication is off.
Enable “My outgoing server requires authentication” and use the same full address and password as incoming mail.
5
Save, synchronize, and test
- Save the account and allow the initial folder synchronization to complete.
- Send a message to an unrelated address.
- Reply from the outside account and confirm the reply reaches this app.
- Confirm Sent, Drafts, Trash, and Spam folders appear consistently in both the app and webmail.
Large mailboxes can take time to build their local cache. Seeing older messages arrive gradually is normal during the first synchronization.
Application-specific notes
- Apple Mail and iPhone/iPad: choose Other → Add Mail Account when IMAP is not detected automatically.
- Android: choose Other or Personal (IMAP), not Exchange, for this guide.
- Thunderbird: choose Configure manually if the discovered ports do not match 993 and 465.
- Outlook: Classic Outlook usually provides a more direct and reliable IMAP connection. New Outlook may route IMAP data through Microsoft’s cloud and can fail even when these settings are correct.